Every time we hear a client say, “Aren’t you just an ordinary parts warehouse?” — today, instead of talking about part models or price advantages, we want to solemnly tell every client: Behind us stands an industrial giant with over 30 years in the heavy-duty truck industry and a global footprint. When it comes to global heavy-duty truck parts, we go all out and take it seriously, always.
Long-term clients often ask: “You’re just a parts department — are your supplies reliable? Is after-sales guaranteed? Can you respond quickly if something goes wrong?” We fully understand these concerns. After all, in the heavy-duty truck parts industry, “small workshops” and “shell companies” are common. Choosing the wrong supplier not only delays truck repairs and hurts operational profits but also creates safety risks from low-quality parts.
Rest assured: We, the SDTC Service & Support Department, are no “small department” that appeared out of nowhere. Our roots run far deeper and stronger than you might think.
Our parent company is SDTC (Shandong Era Truck Group), a large heavy-duty truck distribution and service group founded in 1996, headquartered in Jinan — the birthplace of China’s heavy-duty truck industry. Since its establishment, it has witnessed the reform, innovation, and growth of China’s heavy-duty truck sector, with over 30 years of industry experience and no pause in its progress.
Numbers speak loudest — let our strength do the talking:
- Annual group sales: RMB 17 billion (over USD 2.5 billion)
- 82 subsidiaries worldwide, including 12 in Africa and Southeast Asia focused on vehicle & parts sales and local services
- Workforce: 2,000+ employees, bringing together experts in vehicles, parts, and service
- Full industrial chain: From vehicle sales and parts supply to maintenance and export trade — a complete professional service system, far more than a simple parts warehouse.
Domestically, our coverage is equally comprehensive:
- 70+ sales & service points across China, including key cities like Jinan, Beijing, Tianjin, Nanjing, and Shanghai
- An efficient offline network for fast demand connection and support, wherever you are.
This scale comes from 30 years of dedication: We have grown alongside SINOTRUK and SHACMAN, selling hundreds of thousands of heavy-duty trucks cumulatively, with a single-year sales peak of over 50,000 units. We are not only a leader in China’s heavy-duty truck sales but also richly experienced in vehicle operation and maintenance.
Why are we professional and reliable in global parts? Simple: We don’t just sell parts — we understand trucks. Our group has long been engaged in heavy-duty truck sales and maintenance. We work with all types of heavy-duty trucks daily, knowing their structures, performance, which parts wear easily, which parts fit best, and which scenarios need more durable components. After all, we sell and repair these trucks ourselves. Every part selection and supplier audit is based on hands-on experience and strict screening — we eliminate low-quality parts at the source, ensuring every part delivered is perfectly compatible and highly durable.
Clients choose us not only for complete parts range and reasonable prices but also for the strength of our group:
- 30 years of industry heritage
- 82 global subsidiaries
- 70+ domestic service points
- 2,000+ professionals
This is our guarantee to you. We know heavy-duty truck parts matter for transport safety and operational efficiency. Every parts delivery is a commitment; every service response is a trust upheld.
So stop calling us just a parts warehouse! We are the SDTC Service & Support Department under SDTC Group — a global professional parts service platform built on 30 years of heavy-duty truck expertise. We have the strength, experience, and reliability to deliver trusted, efficient, and precise heavy-duty truck parts support worldwide, solving industry pain points: hard-to-find parts, slow lead times, and lack of trust.
If you’re in transport and need reliable heavy-duty truck parts; if you’re a logistics company or repair shop needing a stable parts supply chain; if you have global procurement needs and worry about unstable supplies or poor after-sales — follow us. We’ll keep sharing parts knowledge and industry insights, and show you firsthand what global parts professionalism and reliable strength truly mean.
