Customer-Oriented Service System Enhances Long-Term Cooperation

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Improved Supply Chain Efficiency Across Central Asia

Historically, one of the biggest challenges for fleet operators in Central Asia was obtaining timely replacement parts. Delays—especially during peak construction seasons—often resulted in prolonged downtime. However, advancements in regional logistics networks, combined with HOWO’s increasingly integrated distribution structure, have significantly improved parts availability and delivery speed.

Warehousing and distribution capabilities in major cities such as Almaty, Tashkent, Bishkek, and Dushanbe have expanded to ensure that essential components remain in stock. Strategic partnerships with local dealers and logistics companies have enabled rapid order fulfillment, and many spare parts now reach customers within days rather than weeks.

Moreover, the adoption of digital ordering systems and online inventory tracking platforms has made procurement easier for B-side customers. Fleet managers can now monitor part availability in real time and schedule maintenance windows with greater accuracy.

This enhanced supply chain infrastructure has played a pivotal role in driving the year-over-year growth of HOWO parts throughout Central Asia.

Customer-Oriented Service System Enhances Long-Term Cooperation

Beyond high-performing products and efficient distribution, the growth of HOWO parts is also supported by a robust service network tailored to the needs of B2B customers. Companies across the region now benefit from:

Professional after-sales technical support

On-site maintenance services for large fleets

Technical training programs for mechanics

Real-time consulting for diagnostics and troubleshooting

Many enterprises—especially logistics companies managing hundreds of trucks—require rapid technical support to address failures or performance issues. HOWO’s presence in the region ensures that clients receive expert assistance without unnecessary delays.

In addition, several Central Asian companies have highlighted HOWO’s training workshops as a valuable resource. By improving the technical skills of local maintenance teams, HOWO helps reduce repair times and lower operating costs for its customers.

A technical director from a Kyrgyzstani logistics enterprise commented:

“The training provided by HOWO specialists has greatly improved our internal maintenance efficiency. Our technicians now have a deeper understanding of the components and can resolve issues faster.”